The Accountability Ladders 

LACK ACCOUNTABILITY LADDER 

Victims don’t acknowledge reality 

1. I didn’t know. (unconscious, unaware)

2. I’m not to blame.

3. I can’t do it.

4. I’ll wait and hope for the best. 

HAVE ACCOUNTABILITY LADDER 

Activists acknowledge reality 

1. I knew it.

2. I own it; I messed up.

3. I will find a solution.

4. I will make it happen. 

MANAGEMENT ACCOUNTABILITY 

Setting the right example 

Employees don’t always do what their employers demand.

Employees most often do what their employers do.