Do you want action or information? 

Just read a column in BusinessWest magazine, called Ten Points for Smarter E-Mail by Ann Latham, president of Uncommon Clarity, in BusinessWest.  Every point that she makes is a good one.  But this one stood out:  

#4  Distinguish between requests for action and information (FYI).  If you are simply keeping people informed, include an FYI at the top. You might want to let them know why you think they might be interested.  Simply put, help people process your mail quickly.   

Ann Latham is a performance improvement expert, consultant, facilitator, speaker, and author of Clear Thoughts---Pragmatic Gems of Better Business Thinking; www.uncommonclarity.com.  BusinessWest online address: www.BusinessWest.com.