Things I learned from Jack Fries 

In 1997 I attended an Agency Management Camp sponsored by a client (The Worcester Insurance Company).  It featured Jack Fries as the “camp director.” 

I recently pulled out one of the pages from Jack’s playbook.  It is entitled, Ticket to Success.  It features nine critical success points.   

.  Employees are Number 1.  The way you treat your employees is the way

   they will treat your customers. 

.  Think small and grow big. 

.  Manage in the good times for the bad times. 

.  Irreverence is OK.

.  Have fun at work.  Take the competition seriously, but not yourself. 

.  It’s difficult to change someone’s attitude, so hire for attitude

   and train for skill. 

.  Think of the company as a service organization that happens to

   sell insurance. 

.   Do whatever it takes. 

.   Always practice the “Golden Rule,” internally and externally.  

THANK YOU, JACK!